Terms of service
Terms & Conditions
Last Updated: August 2026
Welcome to Lunessa Skincare.
These Terms & Conditions govern your access to and use of the Lunessa Skincare website, products, services and related features.
The terms “we”, “us”, “our”, “business” and “Lunessa Skincare” refer to Lunessa Skincare. The terms “you”, “your”, “visitor”, “customer” and “user” refer to any person accessing or using our website or purchasing products from us.
By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions along with our Privacy Policy, Shipping Policy, Return & Refund Policy and other applicable policies.
If you do not agree with these Terms & Conditions, please discontinue the use of our website.
1. Changes to These Terms
Lunessa Skincare reserves the right to modify, revise or update these Terms & Conditions at any time.
Any changes will become effective once the revised Terms & Conditions are published on our website.
It is your responsibility to review these terms periodically. Continued use of the website following any changes constitutes your acceptance of the updated terms.
2. Ownership & Intellectual Property Rights
The Lunessa Skincare name, logo, branding, product names, graphics, packaging designs, photographs, illustrations, website design, written content, videos, icons, slogans and other materials displayed on the website are owned by or licensed to Lunessa Skincare unless otherwise stated.
All applicable intellectual property rights are reserved.
Access to our website does not grant users any ownership, license or right to use our intellectual property except for personal and non-commercial purposes.
Without prior written permission from Lunessa Skincare, you may not:
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Copy website content
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Reproduce product photographs
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Republish our content
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Modify our materials
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Distribute our content commercially
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Use our branding or logo
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Create derivative works
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Use our photographs or designs for commercial advertising
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Scrape or systematically extract website information
Unauthorized use may result in appropriate legal action.
3. Website Content & Accuracy
We make reasonable efforts to ensure that information displayed on our website is accurate and updated.
This includes information relating to:
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Product descriptions
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Ingredients
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Prices
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Offers
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Product quantities
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Sizes
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Packaging
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Product photographs
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Availability
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Shipping information
However, minor differences or errors may occasionally occur.
Product images are intended to represent products as accurately as possible. Actual colours may vary slightly depending on your device, display settings, lighting or photography.
Weights, dimensions, packaging and product appearance may also vary slightly where reasonably necessary.
Lunessa Skincare reserves the right to correct errors, inaccuracies or omissions at any time.
4. Skincare Information Disclaimer
Information provided on our website regarding skincare, ingredients, routines or product usage is intended for general informational purposes only.
It should not be considered medical advice, diagnosis or treatment.
Individual skin types, sensitivities and results may vary.
Customers should review the product's ingredients and usage instructions before use.
If you have sensitive skin, known allergies, an existing skin condition or are undergoing medical treatment, you should consider consulting an appropriate healthcare or dermatology professional before using a new skincare product.
Where appropriate, a patch test is recommended before first use.
5. Product Results
Skincare results may differ from person to person.
Lunessa Skincare does not guarantee that every customer will experience identical results from a particular product.
Factors including skin type, routine, frequency of use, lifestyle, environmental conditions and individual sensitivity may affect results.
Any testimonials, reviews or customer experiences displayed on our website represent individual experiences and should not be interpreted as guaranteed results.
6. Orders
All products, prices and information displayed on our website constitute an invitation to customers to place an order.
When you submit an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation through email, SMS, WhatsApp or another available communication channel.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
The order is considered accepted once it has been successfully processed and/or dispatched.
7. Order Acceptance & Cancellation
Lunessa Skincare reserves the right to accept, reject or cancel an order where reasonably necessary.
An order may be cancelled due to circumstances including:
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Product unavailability
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Incorrect pricing
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Incorrect product information
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Payment failure
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Suspected fraudulent activity
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Incorrect customer information
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Invalid shipping address
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Technical errors
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Unusually large quantities
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Operational or logistical limitations
If payment has already been successfully collected for a cancelled order, the eligible amount will be refunded according to our applicable refund procedures.
8. Cash on Delivery Orders
Where Cash on Delivery is available, we may require customers to confirm their order through:
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Email
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SMS
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WhatsApp
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Phone
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OTP
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Other verification methods
Unverified COD orders may be cancelled.
We reserve the right to limit or temporarily disable Cash on Delivery for customers with repeated refused, undelivered or fraudulent orders.
9. Pricing & Taxes
Unless otherwise stated, prices displayed on our website are in Indian Rupees (INR).
Applicable taxes, including Goods and Services Tax (GST), may be included in or added to product prices depending on applicable requirements.
Lunessa Skincare reserves the right to change product prices at any time without prior notice.
Price changes will not normally affect orders that have already been accepted.
10. Pricing Errors
While we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.
If a product is listed at an incorrect price because of:
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Typographical errors
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Technical issues
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System errors
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Incorrect promotional configuration
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Incorrect product information
Lunessa Skincare reserves the right to correct the price and cancel affected orders where reasonably necessary.
If payment has already been received for an order cancelled due to such an error, an appropriate refund will be processed.
11. Promotions, Discounts & Coupon Codes
Promotional offers, coupons and discounts may be subject to additional conditions.
Unless specifically stated otherwise:
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Coupons cannot be exchanged for cash.
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Certain products may be excluded from promotions.
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Multiple coupon codes may not be combined.
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Minimum order values may apply.
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Promotional offers may have expiry dates.
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Discounts may be discontinued or modified where permitted.
We reserve the right to cancel or reject promotional benefits obtained through misuse, manipulation or fraudulent activity.
12. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve the product.
If a product becomes unavailable after you place an order, we may cancel the affected item and provide an appropriate refund where payment has already been collected.
13. Quantity Restrictions
Lunessa Skincare may limit the quantity of products purchased:
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Per customer
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Per account
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Per household
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Per address
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Per order
This may be done to prevent resale, fraudulent transactions, promotional misuse or inventory shortages.
14. Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery timelines displayed on the website are estimates and may vary due to factors outside our reasonable control, including:
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Courier delays
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Weather
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Public holidays
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Incorrect addresses
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Regional restrictions
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Natural disasters
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Transportation disruptions
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Operational issues
Customers must provide accurate shipping and contact details while placing an order.
15. Returns, Refunds & Replacements
Returns, refunds, replacements and damaged-product claims are governed by our Return & Refund Policy.
Customers should review that policy before completing a purchase.
Products that have been used, opened, altered or otherwise fail to meet return eligibility requirements may not qualify for a return or refund, except where required under applicable law.
16. Website Usage Restrictions
You must not misuse or attempt to compromise the security or functionality of our website.
Users must not:
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Access data, accounts or systems they are not authorized to access.
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Probe, scan or test vulnerabilities of our systems without authorization.
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Attempt to bypass authentication or security measures.
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Upload or transmit viruses, malware, Trojan horses or harmful code.
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Interfere with website functionality, servers or networks.
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Perform denial-of-service or similar attacks.
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Send unauthorized promotional or spam communications through the website.
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Use automated tools to scrape, harvest or extract website information without authorization.
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Attempt to manipulate prices, payments, offers or promotions.
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Use the website for fraudulent or unlawful activities.
Violations may result in termination of access and, where appropriate, legal action.
17. Prohibited Content & Conduct
Users must not use our website to transmit, upload, distribute or store material that:
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Violates applicable law
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Encourages criminal activity
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Infringes intellectual property rights
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Is fraudulent or deceptive
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Is defamatory
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Is threatening or abusive
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Is obscene or unlawful
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Violates another person's privacy
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Contains malicious software
We reserve the right to restrict access where misuse is suspected.
18. User Accounts
If our website allows account creation, you are responsible for:
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Maintaining the confidentiality of your account
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Keeping passwords secure
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Providing accurate information
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Preventing unauthorized account access
You should immediately contact us if you believe that your account has been compromised.
Lunessa Skincare is not responsible for losses caused by unauthorized account access resulting from a customer's failure to reasonably protect their login credentials.
19. Reviews & User-Generated Content
Where customers submit reviews, photographs, testimonials or other content, they confirm that:
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The content is based on their genuine experience.
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They have the right to submit the content.
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The content does not infringe another person's rights.
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The content is not intentionally misleading or unlawful.
We reserve the right to moderate or remove content that violates these requirements.
20. Third-Party Links
Our website may contain links to external websites, payment services, social media platforms or other third-party services.
These links may be provided for customer convenience.
Lunessa Skincare does not control and is not responsible for third-party websites, including their:
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Content
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Availability
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Privacy practices
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Security
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Products
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Services
Accessing third-party services is at the user's discretion and may be subject to the third party's own terms and policies.
21. Third-Party Services
Certain functions of our website may be provided through third-party providers, including:
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Payment gateways
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Courier companies
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Analytics providers
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Hosting providers
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Marketing platforms
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Communication services
Your interaction with these providers may also be subject to their respective terms and privacy policies.
22. Limitation of Liability
To the maximum extent permitted under applicable law, Lunessa Skincare will not be responsible for indirect, incidental, special or consequential losses resulting from the use or inability to use our website or services.
Nothing in these Terms & Conditions is intended to exclude or restrict liability that cannot legally be excluded under applicable consumer protection or other applicable laws.
Where legally permitted, our liability relating to a particular purchase shall generally not exceed the amount actually paid by the customer for the relevant product or order giving rise to the claim.
23. Indemnification
To the extent permitted by applicable law, users agree to indemnify and hold Lunessa Skincare and its representatives harmless from claims, damages, losses or expenses arising directly from:
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Misuse of our website
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Violation of these Terms & Conditions
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Fraudulent activity
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Infringement of third-party rights
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Unlawful conduct carried out through the website
24. Disclaimer of Warranties
While Lunessa Skincare takes reasonable measures to maintain the website and services, we cannot guarantee that the website will always operate without interruption, delay, technical errors or security incidents.
The website may occasionally be unavailable because of:
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Maintenance
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Technical failures
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Server issues
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Network problems
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Updates
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Events beyond our reasonable control
25. Termination
These Terms & Conditions remain effective while you use the website.
You may stop being bound by the website-use provisions by discontinuing your use of our website, subject to obligations relating to previously completed transactions.
Lunessa Skincare reserves the right to suspend, restrict or terminate access to the website where a user:
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Violates these Terms
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Engages in fraudulent activity
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Misuses website features
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Attempts to compromise website security
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Violates applicable laws
Termination will not affect rights or obligations that arose before termination.
26. Force Majeure
Lunessa Skincare will not be held responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including:
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Natural disasters
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Floods
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Fires
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Epidemics or pandemics
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Government restrictions
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Strikes
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Transportation disruptions
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Internet outages
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Courier disruptions
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Civil disturbances
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Other similar unforeseen events
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising from the use of the website, purchase of products or interpretation of these terms shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws.
28. Severability
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.
29. Contact Us
For questions regarding these Terms & Conditions, orders, products or customer support, please contact:
Brand Name: Lunessa Skincare
Website: lunessaskin.in
Customers may contact Lunessa Skincare through the customer support details displayed on the website.
By accessing our website or placing an order with Lunessa Skincare, you acknowledge that you have read, understood and agreed to these Terms & Conditions.