Privacy policy

Privacy Policy

Last Updated: August 2026

At Lunessa Skincare, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, subscribe to communications, or contact us, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • PIN code

  • Order and purchase information

  • Payment-related information

  • Account information

  • Customer service communications

  • Product preferences

  • Device and browser information

  • IP address

  • Website usage information

Payment information may be processed securely by third-party payment gateways. We generally do not directly store complete debit card, credit card, UPI PIN, or other confidential payment credentials.

2. How We Collect Your Information

We may collect information when you:

  • Visit or browse our website

  • Place an order

  • Create or manage an account

  • Contact customer support

  • Subscribe to emails, offers, or promotional updates

  • Participate in offers, surveys, or promotions

  • Communicate with us through social media

  • Submit reviews or feedback

  • Interact with advertisements related to our store

Certain technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Provide order confirmations and tracking updates

  • Process refunds, cancellations, or replacements

  • Respond to customer service requests

  • Verify transactions

  • Prevent fraudulent or unauthorized activity

  • Improve our website and services

  • Personalize your shopping experience

  • Understand customer preferences

  • Conduct business analytics

  • Send promotional communications where permitted

  • Inform you about offers, products, or services

  • Meet legal, regulatory, accounting, and security requirements

We use personal information only for legitimate business purposes and purposes reasonably connected with providing our products and services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart

  • Remember your preferences

  • Understand how customers use our website

  • Measure website traffic

  • Improve website performance

  • Display relevant advertising

  • Analyze marketing campaign performance

Most web browsers automatically accept cookies. You may change your browser settings to disable or restrict cookies.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Depending on the payment method selected, these providers may collect information required to complete the transaction.

SamuelKart does not intend to store sensitive payment credentials such as your complete card number, CVV, UPI PIN, or banking password.

Payment processing is also subject to the privacy policies and terms of the applicable payment provider.

6. Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted third parties who assist us in operating our business, including:

  • Courier and logistics partners

  • Payment gateways

  • Technology and hosting providers

  • Customer service providers

  • Marketing and advertising platforms

  • Analytics providers

  • Fraud prevention and security providers

  • Government or regulatory authorities where required by law

These parties may receive only the information reasonably required to provide their respective services.

7. Legal Disclosure

We may disclose information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful government requests

  • Comply with court orders

  • Detect or prevent fraud

  • Investigate cybersecurity incidents

  • Protect our legal rights

  • Protect customers or other individuals

  • Enforce our website policies and terms

Such disclosures will be made in accordance with applicable legal requirements.

8. Third-Party Websites

Our website may contain links to websites, applications, payment providers, social media platforms, or other third-party services.

We are not responsible for the privacy practices, security, availability, or content of websites operated by third parties.

Customers should review the privacy policies of third-party websites before providing personal information to them.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Modification

  • Disclosure

  • Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping their account passwords, OTPs, banking information, and other confidential credentials secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Completing transactions

  • Maintaining order records

  • Providing customer support

  • Resolving disputes

  • Preventing fraud

  • Maintaining accounting and taxation records

  • Complying with applicable legal obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Subject to applicable law, you may contact us to request:

  • Access to certain personal information we maintain about you

  • Correction of inaccurate information

  • Updating of incomplete information

  • Deletion of eligible personal information

  • Withdrawal of consent where processing is based on consent

  • Opt-out from promotional communications

Certain information may need to be retained where required by law, taxation, fraud prevention, dispute resolution, accounting, or other legitimate business requirements.

12. Marketing Communications

If you have subscribed to promotional communications, we may occasionally send you information regarding:

  • New products

  • Discounts

  • Special offers

  • Promotions

  • Store updates

You may unsubscribe from promotional emails or messages using the unsubscribe option provided, where available, or by contacting us.

Transactional communications relating to orders, payments, deliveries, refunds, or account security may still be sent when necessary.

13. Children's Privacy

Our website and services are intended for individuals who are legally capable of entering into transactions.

We do not knowingly collect personal information from children contrary to applicable law.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us to request review or removal of the information.

14. Changes to This Privacy Policy

SamuelKart may update this Privacy Policy periodically to reflect changes in:

  • Our business operations

  • Website functionality

  • Technology

  • Legal requirements

  • Privacy practices

The updated version may be published on our website with a revised "Last Updated" date.

Continued use of our website after an updated Privacy Policy is published constitutes acknowledgment of the revised policy, subject to applicable law.

15. Contact & Grievance Information

For questions, complaints, privacy requests, or concerns regarding your personal information, please contact:

Business / Store Name: SamuelKart
Email: Samuelkart70@gmail.com
Phone: +91 92142 45433

Business Address:
C72, First Floor, Gali No. 5
Amritpuri Garhi East
New Delhi, South Delhi
Delhi – 110065
India

Customers may contact us through the above email address regarding privacy-related requests, corrections, complaints, or concerns.

16. Consent

By using the SamuelKart website, submitting your information, creating an account, communicating with us, or placing an order, you acknowledge that your information may be collected and processed as described in this Privacy Policy, subject to applicable law.

SamuelKart is committed to handling customer information responsibly, securely, and transparently.