Terms of Service
Effective Date: [10-06-2026]
Welcome to Lunessa Skin. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related content. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
1. Overview
Lunessa Skin provides skincare and personal care products through its online platform. These Terms apply to all visitors, customers, users, and others who access or use our website and services.
By accessing our website, you acknowledge that you have read, understood, and accepted these Terms of Service.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age, or
- Use the website under the supervision of a parent or legal guardian.
- Provide accurate and complete information when placing orders or creating accounts.
We reserve the right to refuse service to anyone at any time for any lawful reason.
3. Account Responsibility
If you create an account with us, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- Ensuring that all account information remains accurate and updated.
You accept responsibility for all activities that occur under your account.
4. Products and Services
We strive to present product descriptions, images, pricing, and availability as accurately as possible.
However:
- Product colors may vary slightly depending on device screens.
- Packaging and ingredient lists may change without prior notice.
- Product availability is subject to stock levels.
- We reserve the right to discontinue products at any time.
Nothing on this website should be interpreted as medical advice.
5. Orders and Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to:
- Reject or cancel orders.
- Limit purchase quantities.
- Refuse orders suspected of fraud or unauthorized activity.
- Cancel orders due to pricing, inventory, or technical errors.
If your order is cancelled after payment is received, a refund will be issued according to our Refund Policy.
6. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.
We reserve the right to:
- Modify pricing without notice.
- Correct pricing inaccuracies.
- Change promotional offers at any time.
Accepted payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Orders will be processed only after successful payment verification.
7. Shipping and Delivery
We work with trusted shipping partners to deliver products efficiently.
Delivery timelines provided are estimates and may vary due to:
- Location accessibility
- Weather conditions
- Public holidays
- Courier delays
- Other circumstances beyond our control
Lunessa Skin shall not be liable for delays caused by third-party logistics providers.
8. Returns and Refunds
Returns, replacements, and refunds are subject to our Refund Policy.
For hygiene and safety reasons, opened or used skincare products may not qualify for return unless received damaged or defective.
Customers are encouraged to review our Refund Policy before making a purchase.
9. Product Usage
Customers should:
- Read product labels carefully before use.
- Conduct a patch test where appropriate.
- Follow all usage instructions.
- Consult a qualified healthcare professional if they have known allergies or skin sensitivities.
Lunessa Skin is not responsible for adverse reactions resulting from misuse, undisclosed allergies, or failure to follow product instructions.
10. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product names
- Product descriptions
- Graphics
- Images
- Videos
- Website design
- Text content
is owned by or licensed to Lunessa Skin and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.
11. Prohibited Activities
Users agree not to:
- Violate applicable laws or regulations.
- Use the website for fraudulent activities.
- Interfere with website functionality.
- Upload malicious software or code.
- Attempt unauthorized access to systems or data.
- Misrepresent identity or payment information.
Violation of these Terms may result in suspension or termination of access.
12. Third-Party Services
Our website may contain links to third-party websites, payment gateways, or service providers.
We do not control and are not responsible for:
- Third-party content
- Privacy practices
- Website availability
- Services offered by external providers
Users access third-party services at their own discretion.
13. Disclaimer of Warranties
Our website and services are provided on an “as available” and “as is” basis.
Lunessa Skin makes no guarantees regarding:
- Continuous website availability
- Error-free operation
- Compatibility with all devices
- Specific product outcomes or results
Individual skincare results may vary from person to person.
14. Limitation of Liability
To the fullest extent permitted by law, Lunessa Skin shall not be liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of data
- Business interruption
arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
15. Indemnification
You agree to indemnify and hold harmless Lunessa Skin, its employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, or expenses resulting from:
- Violation of these Terms
- Misuse of products
- Unlawful activities
- Breach of applicable laws
16. Changes to Services
We reserve the right to:
- Modify website content.
- Update product offerings.
- Suspend services temporarily.
- Discontinue any feature, service, or product without notice.
17. Changes to Terms
These Terms of Service may be updated periodically.
Any revisions will become effective immediately upon publication on this page.
Continued use of our website after updates constitutes acceptance of the revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted under the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].
19. Contact Us
For questions regarding these Terms of Service, please contact:
Lunessa Skin
Email: support@lunessaskin.com
Phone: [Your Contact Number]
Address: [Your Registered Business Address]